Fluid Branding: Production Administrator Apprentice

Position: Production Administrator Apprentice
Location: Cornwall
Salary: £14,000

Reports to

Production Manager & Deputy Production Manager

Job purpose

To perform administrative duties, supplier management and customer service on orders using the Integra order processing system, email and telephone correspondence whilst providing our customers and internal stakeholders with the best possible experience throughout.

Knowledge and Specific Job Skills Summary

Organised individual with great attention to detail and strong communication skills. Desire to work towards achieving a Level 3 Business Administration qualification as part of the apprenticeship.

Key Accountabilities and Responsibilities

  • Raise orders and manage the order process with our suppliers
  • Provide excellent customer service and support for our clients
  • Ensure order data is kept up to date in a clear and concise manner
  • Keep our customers informed of the status of an order
  • Communicate with internal stakeholders on issues
  • Provide supplier performance feedback
  • Provide support and cover for your teammates
  • General administration of own work and digital workspace
  • Portal order processing and administration
  • Provide tailored customer support based on developmental & strategic client requirements
  • Handle customer complaints and problem orders in a calm and professional manner
  • Remain vigilant and be proactive in problem solving for our clients
  • Any additional responsibilities as advised by Production Manager

Person Specification/Core Competencies

  • Thorough understanding of Integra order processing system
  • Excellent customer service skills
  • Clear and professional communication ability
  • Knowledge of products and branding methods
  • Shipping and courier booking processes (international & domestic)
  • Data input and review skills

To apply for this role please send a CV and a cover letter outlining your interest in the role to people@fluidbranding.com