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Job Title: Client Services Coordinator

Advertiser: Bensussen Deutsch & Associates Ltd

Added: 26/06/2019


Job Description

Main Role: Account Manager Support

ABOUT BDA

BDA brings the world’s biggest brands to life through promotional merchandise. Fortune 500 companies come to us looking to connect with their consumers on an emotional level. We give our team members the creative freedom and foster the entrepreneurial spirit necessary to champion our clients’ branding goals utilizing cutting edge ideas. Our people are our No. 1 asset, and we remain committed to making our company a great place to work for our team and family.


As a French speaking CSC, you are expected to work closely with your account manager to maintain existing and foster new connections with our clients. Through creativity, execution, and brand expertise, you will source and assist in presenting products to our clients, showcasing the power of merchandise. You will be in charge from the start to finish of an order, ensuring we deliver on time, for a good value, and ensure the optimal client experience

Responsibilities

  • Ideate, source, and quote products based on client needs and expectations
    • Build client facing presentations
    • Enter and maintain accurate CRM data
    • Ideate based on differentiation strategy and client needs
  • Maximize revenue through strategic sourcing to achieve budget goals
    • Negotiate prices for profit maximization
    • Understanding of account budgets through target revenue and margin
  • Work with assigned account managers in driving BDA value and meeting customer needs
  • Initiate and maintain business relationships
    • Work as a liaison between account manager, vendors, and production associate
  • Enrich sales orders and generate purchase orders in Oracle EBS
    • Direct day to day order processes, including timelines, quality, proof approvals, shipping and tracking
    • Manage order scope changes including updating PO’s, sending revised artwork and gaining client approval on changes
    • Be comfortable working with import orders; arranging testing for samples, best delivery methods etc
  • Project and order management from start to finish to meet deadlines
    • Schedule and follow up on project deliverables and shipments
    • Work with production associates to ensure quality, and timeliness of delivery
    • Ability to learn and utilize basic functions within Oracle based systems to manage production
  • Work cross functionally with internal departments to ensure timely delivery and customer satisfaction
  • Develop custom products from conception through implementation for special orders.
  • Maintain flexibility during times of ambiguity
  • Effectively manage and prioritize a daily task list as assigned by your internal team
  • Available to take on additional tasks as assigned
  • Assist in mentorship and development of new employees

Qualifications

  • Must have excellent communication skills in both French and English
  • 2-3 years of experience in sales or sales support – merchandise industries, import orders a plus
  • Customer Service skills – proven ability to deal effectively with clients
  • Flexible, self-starter, action and results oriented
  • Ability to communicate clearly with internal and external stakeholders
  • Advanced knowledge of Microsoft Office Suite. PowerPoint & Excel expertise a plus
  • Ability to learn and maintain processes while working in a fast-paced environment
  • Strong interpersonal and organisational skills
  • Proven purchasing & negotiation skills
  • Advanced project management skills, proven ability to follow-up and track orders to ensure project deliverables
  • Multi-tasking – ability to produce goods utilizing one or more vendors
  • Detail Oriented
  • Exemplify leadership skills amongst peers

How to Apply:

https://international-bdainc.icims.com/jobs/3130/client-services-coordinator/job

Contact Details


Salary:22000
Job Type:Permanent
Hours:Standard Business Hours

On the Web


Telephone:
Website Address: www.bdainc.com/careers