Pinfold Promotions is looking for a Sales Co-ordinator to work in our Southwell office, but would consider home working for the right candidate.
Job Description
Handling customer enquiries mainly via email, directly from a colleague, or occasionally by phone
- Evaluate requirements, ask key questions regarding budget, time scale, quantity etc
- Sourcing products for quote and make recommendations, first stop The Advantage Group range, and UK manufactured products
- Key focus on UK, sustainable, eco merchandise
- Ensure quotes are accurate, and completed within 24 hours
- Follow up all enquiries
- Order samples where necessary
- Send out goody pack and update CRM system
- Work with designer to create visuals, be aware of client brand guidelines, if necessary
- Manage client expectations, advise on lead times
- Staying informed of industry developments and attend trade fairs
- Stay up to date on our key supply chain
- Attend regular meetings for updates on progress
Customer Development
- Regular contact with key customers, keep database up to date of any changes
- Expand client base within existing clients, and new client development
- Look for new tender opportunities, assist with tender process
Requirements
- At least 2 years previous customer service experience, preferably gained in a fast-paced environment within the promotional merchandise or print industry
- Able to prioritise and manage several tasks at once
- Excellent communication both written and verbal with the ability to communicate at all levels
- Polite and friendly manner
- To be a team player with passion and drive to succeed
- Have exceptional organisational skills
- Excellent attention to detail
- You will be committed and determined to achieve results
- Have both commercial and sales awareness with a view to increasing sales whilst maintaining our high levels of customer service
- You will be computer literate with good keyboard skills
- Trustworthy and appreciate need for confidentiality
Contact Kerry on 07710511652 or send CV to [email protected]