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Open Courses

Open courses are industry specific but have been designed to cater for the demands of a wide range of companies within our Industry.

Open courses are available to all BPMA members and non-members.

There will be a maximum of 10 people attending the course.

Converting leads into business
	If you would like to become or would like your staff to become cold calling superstars, convert more incoming enquiries or just feel more confident on the telephone then this is the course for you and your team.
Delegates say: “A great confidence boosting course” Distributor - Jack Nadel, “I especially enjoyed the course!”, Supplier - Listawood "I just wanted to highlight how much I got out of the “Converting Leads into Business” training seminar. Since attending the one-day course I have managed to convert four leads in 5 days! Using the information from the seminar, asking open questions, and using a more consultative approach to my selling technique it has been very profitable for my business. I thoroughly recommend this course to all members" - Distributor - Sunray Imports In just 1 day delegates will learn how to: • Open a call with impact • Find the real decision maker • Prepare and research for the call • Establish what a client really wants • Deliver your sales pitch with pizzaz • Close the call effectively and get commitment from the client PLUS Motivational tips for a positive approach to selling over the phone and top tips on how to keep picking up the phone!
Dates	TBA

Speaker:	Joanna Sadie, Leapfrog - A BPMA endorsed training company.
Price	£199+VAT per delegate for BPMA Members £249+VAT per delegate for Non Members
		Booking Form Download leaflet

Customer Care
	If you want your company to stand out from the crowd and leap ahead of the competition – providing exceptional customer care will help to bring in more business. Perfect for all administrators and support staff.
5% improvement in customer retention can lead to over 25% profit improvements • Bain & Co. - Harvard Business Review, 1993, US Research This 1 day course will help your team to: Understand the impact good and bad customer service has on your customer's and your company Exceed customer's expectations Make an excellent first impression Build rapport with your customers and gain their trust Get the most from every call Listen to the client and ask the right questions Handle difficult customers and situations and deal with problems with the right manner
Dates	TBA
Venue:	BPMA Office, London
Speaker:	Joanna Sadie, Leapfrog - A BPMA endorsed training company.
Price	£199+VAT per delegate for BPMA Members £249+VAT per delegate for Non Members
		Booking Form Download leaflet

For more information about our open courses please contact Joanna Sadie, Leapfrog Company; Joanna@leapfrogcompany.com or Daniela@bpma.co.uk

www.maketheleap.co.uk .

customer care (bpma_customer care opencourse.pdf)

selling over the phone (bpma_selling over the phoneseminar.pdf)