Internal Account Managers x4

Location: Fradley Park, Halifax Avenue, Fradley Park, Lichfield, Staffs, WS13 8SS
Close Out Date: 31.03.08
Position: Internal Account Managers (4 x vacancies)

Newell Corporate Gifts & Promotional Products, formerly Sanford, are the world's largest manufacturer and supplier of promotional pen brands for advertising, marketing, incentive campaigns, and corporate gifts. 

Our passion for bringing innovative products to the market along with our commitment to build ‘Brands that Matter’ to the consumer, makes us a clear choice for many.

All our famous brands speak for themselves. Parker®, Waterman®, Papermate®, Sharpie®, Berol®, CardScan®, Dymo®, combine quality, innovation and style along with great value.

In line with our continued drive to improve our service to the industry. We are looking to build and develop a new Internal Account Management Team.

Reporting to the Telemarketing Manager and working closely with your External Account Manager. Your primary focus will be on increasing sales productivity and driving brand awareness of the Newell portfolio of brands, throughout your customer base. 

Driving sales through the trade and delivering strong brands awareness from the key decision makers.

Key Responsibilities:

• To filter, manage and direct all internal calls
• Manage / maintain and proactively grow sales from current customer base through telephone tactics
• Target and identify new business opportunities through telephone tactics
• Manage whole order process, from concept selling to delivery including, post delivery order related issues to make sure all orders are despatched OTIF
• Train, sample and educate customers in the applications of Newell brands to meet their customers needs
• In conjunction with your External Account Manager & Marketing, recommend target companies, pricing and promotional strategies for new business opportunities
• In conjunction with External Account Manager, identify and execute appropriate display / sampling solutions to ensure prominent display and sell-through
• Input into forecasting process to ensure service levels are achieved with current / new / emerging customers
• Accurately maintain, manage and update CMS system
• Analyzes all margins leveraging tools within his/her responsibility and monitors them
• Monitor and manage samples and sampling for their territory within the limits of the divisional budget
• Provide the External Account Manager with Key leads and appointments
• Implement trade website / catalogue listings (focus on key selling lines and increased exposure)

Key Decision Areas:

• Time Management
• Customer Service Excellence
• Problem solving and decision making. Overcome obstacles and make sound decisions without guidance. (Within limits of authority)
• Achievement of Sales goals
• Achievement of focused distribution objectives
• Customer Analysis / Forecast Accuracy
• Identify potential development areas within internal sales / service process
• Full negotiation within divisional margin and price guidelines to capture and expand business potential.

Key Skills:

• 2-4 Years sales experience – ideally telephone selling
• Experience of working in the B2B environment
• Strong influencing skills
• Results orientation
• New Business experience
• PC Literate – Word/Excel/PowerPoint
• Strong Team Focus

To find out more please contact:
Sophie Dunn - UK H R Manager - Tel - 44 (0)1543 447211 / Mob - 44 (0)7917 158635