Newell Rubbermaid - Telemarketing Manager

Location: Fradley Park, Halifax Avenue, Fradley Park, Lichfield, Staffs, WS13 8SS
Close Out Date: 31.03.08
Position: Telemarketing Manager

Newell Corporate Gifts & Promotional Products, formerly Sanford, are the world's largest manufacturer and supplier of promotional pen brands for advertising, marketing, incentive campaigns, and corporate gifts. 

Our passion for bringing innovative products to the market along with our commitment to build ‘Brands that Matter’ to the consumer, makes us a clear choice for many.
All our famous brands speak for themselves. Parker®, Waterman®, Papermate®, Sharpie®, Berol®, CardScan®, Dymo®, combine quality, innovation and style along with great value.

In line with our continued drive to improve our service to the industry. We are looking to build and develop a new Internal Account Management Team.

Reporting to the UK channel Sales Manager, Your primary focus will be on facilitating your teams success, whilst managing a small portfolio of key accounts, increasing sales productivity and driving brand awareness of the Newell portfolio of brands, throughout our customer base.

 

• Set goals and objectives in line with channel priorities for the IAM team
• Monitor / analyse the IAM sales team performance with a view to reducing error rates and improving sales growth
• Monitor and manage samples and sampling for the division
• Review internal procedures and policies, developing new leaner ways to deliver channel goals and objectives
• Motivate, mentor, train internal IAM team in best practice telesales tactics
• In line with channel plan, set team objectives and review through current PMDP / performance process
• Lead Provision - Target and identify new business opportunities trade & direct through telephone tactics
• Accurately maintain, manage and update cms system, utilising tools available to feedback results to IAM team
• Analyzes all margins leveraging tools within his/her responsibility and implement pricing policies in line with channel strategy
• With selected territories and key customers, Manage whole order process, from enquiry to delivery including, post delivery order related issues to make sure all orders an despatched OTIF
• In conjunction with Sales Manager Trade Marketing, recommend target companies, pricing and promotional strategies for new business opportunities
• Train, sample and educate customers and internal sales team in the applications of Newell brands to meet their customer’s needs
• Input into forecasting process to ensure service levels are achieved with current / new / emerging customers

Key Decision Areas:

• Time Management
• Customer Service Excellence
• Problem solving and decision making. Overcome obstacles and make sound decisions without guidance. (Within limits of authority)
• Goal Setting and achievement of team sales goals
• Achievement of teams distribution objectives
• Customer Analysis / Forecast Accuracy
• Identify and implement potential development areas within internal sales / service processes
• Full negotiation within divisional margin and price guidelines to capture and expand business potential.

Key Skills:

• 2-4 Years sales experience – ideally telephone selling
• Experience of working in the B2B environment
• Strong influencing skills
• Proven strong Team Management / training and motivation skills
• Results orientation
• New Business experience
• PC Literate – Word/Excel/PowerPoint

To find out more please contact:
Sophie Dunn - UK H R Manager - Tel - 44 (0)1543 447211 / Mob - 44 (0)7917 158635